Hello! At Waitry we are always thinking about how to make your operation more efficient. That’s why we keep bringing you innovations that you can implement to optimize your restaurant’s processes.
What’s New in the Digital Waiting Queue: New Whatsapp Button.
Managing the queue in a high-demand restaurant is one of those challenges that seems simple, but if mismanaged can cost you sales, negative reviews and customers who don’t come back.
Does this sound familiar? The scorekeeper at the bar, the manager shouting out names, diners asking every five minutes if their table is ready, and your team stressing about all the things they have to do at the same time to keep from losing those customers.
Waitry’s Digital Waiting Queue transforms that process into something seamless, orderly and completely digital. Your customers check in by scanning a QR upon arrival and can see how long they are waiting for service.
I’m sure you already knew this Waitry feature, what’s new? We’ve added an enhancement within the Digital Waiting Queue that makes it even easier for you to communicate with the customer when their table is ready.
Now, from the queue management panel, you will find a direct WhatsApp button next to each waiting guest. When clicked, it automatically opens a chat window so you can send the notification in seconds, without searching for the number, without changing screen and without wasting time. This message arrives directly to your customers’ WhatsApp, streamlining the process and improving communication.
In addition, once you access the chat, the button changes to green, indicating that the conversation with that guest has already been opened. This way, you and your team have immediate visibility of who has already been notified and who has not, avoiding duplicates and confusion at the busiest times.
An improved interface, with a real impact on the speed and accuracy with which your team manages the room.
What’s new in Ordering.
Do you have a multi-branch business? Keeping track of order status at peak times, when each branch has its own screen, its own flow and its own pace, can become a real operational challenge.
What used to involve constantly switching views, checking screen by screen and wasting valuable seconds at peak times, now has a much more efficient solution.
New enhancement to Waitry’s Ordering Display
We have incorporated a new viewer that allows you to have a much clearer and faster view of your entire operation. Now, orders are automatically organized into three groups according to their status: Pending, in preparation and ready. All in a single view, without the need to open order by order to understand what is happening in your operation.
What advantages does it bring to your business and team?
- Increased operational visibility
- Less confusion in the kitchen
- Clearer prioritization of orders
- Reduced management time
- Direct access to the complete details of each order
From this same screen, you can also consult all the information of any order with a single click, speeding up decision making when every second counts.
Why is it especially important for multi-branch businesses?
Because it improves directly:
- Coordination between teams.
- Supervision of multiple points of sale.
- The speed of response during peak hours.
- Real-time control of the entire operation.
Less operational friction and more real visibility into what is happening in each branch.
Improved Loyalty: More visibility and more motivation that builds customer loyalty.
In loyalty programs, the key is not only to offer rewards, but to make the customer constantly perceive the value of continuing to consume.
That’s why we incorporated a feature within Waitry’s Loyalty system, which allows your customers to see in real time how many points they will get for each product before making their purchase.
What does this change in the customer experience?
This immediate visibility makes every purchase a much more strategic decision for the consumer.
Now, the customer can:
- See how many points each product adds up to.
- Better understand the value of your purchase.
- Manage your points and rewards from your personal profile.
- Consult easily available exchanges.
- Feel more incentivized to continue accumulating profits.
More than just accumulating points, it is about making loyalty something visible and tangible. This improvement makes the Loyalty Club a more active and connected experience with each purchase, naturally reinforcing the relationship between customer and brand.
Because when the customer understands and perceives the benefit at the moment, loyalty ceases to be a strategy and becomes part of their habitual form of consumption.
