Privacy Policy

Introduction

At Waitry Soluciones S.L. and Waitry Soluciones SAS (hereinafter ‘Waitry’, ‘we’), we are firmly committed to protecting the personal data of those who use both our websites and our mobile applications (collectively, the ‘Waitry Platform’). For these purposes, Waitry is the data controller for the data we collect about you, unless otherwise stated.

Waitry’s privacy policy complies with international and European legislation (GDPR) on data protection. In it, we inform users of their rights and obligations regarding the privacy of their data, and explain why we store and use that data.

How to contact us

If you have any questions or queries regarding our data protection policy, or require further information on how we process your data, please contact us using the following methods:

• Customer service: soporte@waitry.net
• Data Protection Officer: dpo@waitry.net

When we collect your data

We collect personal information about you whenever you interact with Waitry, use our services or we provide them to you (admin panel, ordering app, ordering website, Waitry Handy). We also monitor how each visitor uses the Waitry Platform, in order to improve our services and your customer experience:

1. When creating an account as an end user (to place orders) or as a retailer (to sell products), or when changing the account settings.
2. When you place an order and during the ordering process.
3. When you give us your consent to contact you by telephone, text message, email, post or via the chat function, in order to send you marketing communications or invite you to take part in surveys about our services or those of our partner organisations.
4. When you contact us directly by email, post, telephone, text message or via our chat function.
5. When you visit and use the Waitry Platform.

What data do we collect?

If you are using the platform as an end user

If you visit the Waitry Platform or place an order via it, you will be asked to provide personal information, including your name, contact details, delivery address, order details and payment information, such as your credit or debit card details.

Waitry does not store any information about your payment methods at any time. We work with third-party payment platforms depending on the country and the settings of each business. Each platform is responsible for handling your payment information in accordance with its own privacy and data protection policies.

If you use the platform as a business

If you register on the Waitry Platform as a business, you will be asked to provide personal details, including your name and contact details, as well as information about your business, including your tax registration number and details required to process payments and collections.

Common to all cases

We also collect information about you and your use of the Waitry Platform from any messages you send to the Platform, when you contact us or send us your feedback.

We collect technical information about your mobile device or computer, such as your operating system, the type of connection and the device used, and the IP address from which you are accessing the Waitry Platform.

The following types of personal information may be collected, stored and used:

1. Information about your computer, including your IP address, geographical location, browser type and version, and operating system.
2. Information about your visits to and use of this website, including referral sources, duration of visits, page views and navigation paths on the website.
3. Information you provide when creating an account on our website, such as your email address.
4. Information you provide when creating a profile on our website: for example, your name, profile picture, gender, date of birth, marital status, interests and hobbies, and details of your education and employment.
5. Information you provide when subscribing to our emails and newsletters, such as your name and email address.
6. Information you enter whilst using the services on our website.
7. Information generated whilst you are using our website, including when, how often and under what circumstances you use it.
8. Information relating to any aspect of your purchase, the services you use or the transactions you carry out via the website, including your name, address, telephone number, email address and credit card details.
9. Information that you post on our website with the intention of it being published online, including your username, profile photos and the content of your posts.
10. Information contained in any communications you send to us via email or through our website, including the content of the communication and metadata.
11. Any other personal information you send us.

Where are they stored?

Waitry stores your data on the servers of Waitry’s storage provider. As this is a cloud-based service, storage on servers is a prerequisite for the application to function; the user therefore accepts this.

Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent from a web server to a web browser and stored by the browser. The identifier is sent back to the server each time the browser requests a page from the server.

Cookies can be ‘persistent’ or ‘session’ cookies. A persistent cookie is stored by a web browser and remains valid until its expiry date, unless the user deletes it beforehand. A session cookie expires at the end of the user’s session, when the browser is closed. Cookies do not typically contain information that personally identifies the user, but they may contain information that can be linked to the personal information we hold about you. We use both session and persistent cookies on our website.

You can find full details of which cookies we use, what they are used for and how to disable them on our Cookie Policy.

Who is responsible?

What we use your data for

We will only process the data we collect about you if we have a legitimate reason to do so, and only if that reason is permitted under the applicable data protection legislation. We use your information, where necessary, to provide the service you have requested or to enter into a contract, so that this enables us to:

1. Grant access to the relevant parts of the Waitry Platform.
2. To provide you with the services you have requested.
3. Refund the payment you have made.
4. To contact you regarding our services as often as necessary, for example to resolve any issues you may have encountered with your order.
5. To manage our website, apps and business.
6. To personalise our website and apps for you.
7. Enable the use of the services available on our website.
8. To send you items purchased via our website.
9. To provide services purchased via our website.
10. To send statements, invoices and payment reminders, and to collect data from you.
11. To send commercial communications (not marketing-related).
12. Send email notifications that you have specifically requested.
13. We will send you an email newsletter, if you have requested one. You can let us know at any time if you no longer wish to subscribe to the newsletter.
14. To send you marketing communications relating to our business, or to the businesses of carefully selected third parties, which we believe will be of interest to you, by post or, where you have specifically consented to this, by email or similar technologies. You may let us know at any time if you no longer wish to receive marketing communications.
15. To provide statistical information about our users to third parties. Those third parties will not be able to identify any individual user from that information.
16. To respond to any questions or complaints you may have, or that relate to you, concerning our website.
17. Keep the website secure and prevent fraud.
18. Verify compliance with the terms and conditions which govern the use of our website, including the monitoring of private messages via our website’s private messaging service.
19. Other uses.

How long do we keep them for?

The personal data provided will be retained for as long as is necessary to provide the requested service or market the product, and for the periods laid down by law.

Your rights

Anyone has the right to find out whether or not Waitry is processing personal data relating to them.

Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, amongst other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, data subjects may request that the processing of their data be restricted, in which case we will only retain it for the purpose of establishing or defending legal claims.

You can exercise your rights by sending an email to contacto@waitry.net, providing proof of identity and expressly stating the specific right they wish to exercise.

If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without this affecting the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal.

If you feel that your rights regarding the protection of your personal data have been infringed, particularly if you have not received a satisfactory response when exercising your rights, you may lodge a complaint with the relevant data protection supervisory authority. In Spain, the Spanish Data Protection Agency; in Argentina, the Agency for Access to Public Information.

Data that you share

Many of our services allow you to share information with other users. Please bear in mind that when you share information publicly, it may be indexed by search engines. Our services provide you with various options for sharing and deleting your content.

When providing our services, we will protect your data, ensuring that it cannot be deleted either accidentally or intentionally. For this reason, even if you delete your data from our services, we may not immediately destroy any residual copies stored on our active servers or the data stored on our backup systems.

Data that we share

We may disclose your personal information to any of our employees, directors, insurers, professional advisers, agents, suppliers or contractors, to the extent that this is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this includes subsidiaries, our group and all its subsidiaries), to the extent that this is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. To the extent required by law.
2. In relation to any current or prospective legal proceedings.
3. To establish, exercise or defend our legal rights, including providing personal information to others for the purpose of preventing fraud and reducing credit risk.
4. To the buyer (or prospective buyer) of any business or asset that we are selling or considering selling.
5. Any person whom we reasonably believe may apply to a court or other competent authority to request the disclosure of that personal information, and where, in our reasonable opinion, such a court or authority is reasonably likely to order the disclosure of that information.

Unless otherwise required by law, we will not disclose your personal information to third parties.

International transfers

1. The information we collect may be stored, processed and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy.
2. The information we collect may be transferred to countries where there are no data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
3. Any personal information that you publish on our website, or submit for publication on it, may be accessible via the internet worldwide. We cannot prevent others from using or misusing such information.
4. You expressly consent to the transfers of personal information described in this section.

Implementation and compliance

Our Privacy Policy applies to all services offered by Waitry and its subsidiaries, but excludes those services that are subject to separate privacy policies which do not incorporate this Privacy Policy.

At Waitry, we regularly check that we are complying with our Privacy Policy. We also adhere to various self-regulatory codes. Should we receive a formal written complaint, we will contact the person who made it to follow up on the matter. We will work with the relevant regulatory authorities, including local data protection authorities, to resolve any complaints relating to the transfer of personal data that we have been unable to resolve directly with the user.

Amendments

Our Privacy Policy may be amended at any time. We will not restrict your rights under this Privacy Policy without your express consent. We will publish all amendments on this page and, if they are significant, we will provide a more prominent notification; for example, we will send you an email notification if the amendment affects certain services. In addition, we will archive previous versions of this Privacy Policy so that you can consult them.

Thank you for choosing Waitry!