# With the kiosk, your customers can order at their own pace. You sell more. > A self-ordering kiosk or terminal where your customers choose, order and pay by card or cash. Fewer queues at the till and a higher average spend thanks to product suggestions. - URL: https://waitry.net/en-gb/products/kiosks A self-ordering kiosk linked to your kitchen and your menu. - No minimum contract period - Implementation in 7 days - Over 10 years’ experience - higher average spend - faster service - to get up and running Over 10,000 restaurants in more than 9 countries, including: ## How a self-service kiosk increases your average spend and reduces waiting times The kiosk serves several people at once, so the queue moves along even when there aren’t enough staff behind the counter. And as he never forgets to make suggestions, he recommends the side dish, drink or dessert that goes well with what the customer has just chosen, without rushing or putting any pressure on them. ## What your customer sees, step by step - **Choose how you want it**: Eat in or take away – all with just one tap. - **Place your order**: A menu with photos and prices, sauces and extras – no need to ask anyone. - **The kiosk suggests**: A dessert or a drink before paying, without pressing the issue. - **Pay and collect**: Card or cash at the kiosk, and your number on the screen. ## The kiosk sells itself. Your team decides what to sell. A fast, easy-to-use kiosk raises average spend by 20% to 70% and serves customers 50% faster on average, without changing your POS. Here's what you get: - **Up to 70% higher average spend**: A fast, intuitive and modern interface guides customers step by step and suggests extras and combos. Average spend rises by 20% to 70%. - **50% faster service**: Robust, fast software serves each customer more quickly, without compromising the shopping experience. More orders per hour, more sales. - **In any language**: No barriers: it works in any language, so nobody is left unable to order because they can’t understand the menu. - **Sales you no longer lose**: Customers who used to walk away at the sight of a queue or a wait now place their order. Several kiosks serve at once and the queue keeps moving. - **Integrated with your POS**: It connects to the most popular POS terminals on the market. Orders and payments are processed through your till, without having to switch systems. - **Kitchen and customer in real time**: The order goes straight into our KDS, and the status screen tells the customer in real time when it is ready. Fewer questions at the counter. ## Everything to do with the kiosk Any changes you make in the control panel are reflected in the kiosk, the mobile menu and the counter at the same time. Kiosk - **Higher average ticket price**: The interface highlights products and suggests meal deals and recommendations when placing an order. With no queue to worry about, diners can take their time deciding and add more items. - **Shorter queues, faster turnover**: Self-service takes the pressure off the till. Staff are no longer the bottleneck at peak times. - **Live menu and prices**: They are updated via the Waitry dashboard. There is no need to manually reload the kiosk, one outlet at a time. - **Cooking and live updates**: The kitchen ticket is sent to the kitchen and the customer can see what they’ve ordered. Fewer enquiries at the counter and fewer mistakes. - **Integrated billing**: Card terminals with automated payment points and cash handling via smart drawers. Less cash on hand, fewer discrepancies. - **Get to know your customer**: Who they are, what they order and how they like it, along with their full order history. This isn’t aggregated data; it’s per person. ## The questions we’re always asked ### What hardware do I need? Any Windows or Android kiosk, tablet or touchscreen terminal. Waitry doesn’t tie you to a single supplier. ### Can my marketing team change the content without going through IT? Yes. Kiosk Studio is a module within the dashboard with its own permissions. You can preview, test locally and publish. ### Will sales continue if the internet goes down? The kiosk caches the menu and queues as much as it can. It also alerts someone to the failure so that they are aware of it. ### Do you accept promotional and loyalty codes? Both. Codes on the box and member identification with points, tiers and tier-based promotions. ### How does the order reach the kitchen? Straight to the KDS and the POS, with the kiosk’s stamp on the kitchen ticket, and to the order screen when it’s ready. ### Can I display different content in each branch? Yes. The content is location-based, and synchronisation groups allow you to publish the same pass to several kiosks at once. ### What is a self-ordering kiosk? It is a touchscreen where customers select, customise and pay for their order without going to the till. The order goes straight to the kitchen. ### How long does it take to get the kiosk up and running? Seven days to set up a shop: we upload the menu, connect the kiosk to your kitchen and your POS system, and train the team. ### Does the kiosk increase the average spend? Yes. The interface guides customers step by step and suggests the drink, dessert or extra that goes with each order. Average spend rises by 20% to 70%. ## Customers with Waitry kiosks in operation Chains and shops that have set up the kiosk to sell in the front of house. You can visit some of them in Madrid. - **Two kiosks at the entrance, and the queue no longer spilled out onto the street**: Oakberry set up kiosks displaying the menu and promotions published via the control panel. Its marketing team updates the content without touching the hardware. - **The kiosk takes the order, collects payment and sends the kitchen ticket straight to the kitchen**: Zeta Smash Burger, in Chueca Square, uses a kiosk with a card reader and cross-selling suggestions. Average bill up by up to 63 per cent. - **Choose, scan and pay: Do Eat!’s self-service option**: At Viding Castellana, customers choose what they want from the fridge, scan the product at the kiosk and pay there and then, without having to queue. - **Kiosks in the heart of Madrid**: Rodilla has Waitry kiosks in its outlets, such as the one in Sol, which are linked to its kitchen and order at the table system. - **Basics by Goiko: order and pay at the kiosk**: At Basics, customers put together their own burgers at the kiosk and the kitchen ticket is automatically sent to the kitchen. - **A Madrid landmark, now with a kiosk**: Maestro Churrero serves its customers using Waitry kiosks: they place their orders at their own pace, pay by card and collect their orders without having to queue at the counter. ## Join the customers who are already using Waitry - Order and pay at the kiosk - Kiosk, table and kitchen all in one - Churros without having to queue at the counter - Order, pay and send it to the kitchen - Two kiosks and no more queuing - Choose, scan and pay at the kiosk - Self-service kiosk at The Lion King - International chain with Waitry - Orders at the museum ## No small print - **What you need**: Any Windows or Android touchscreen kiosk or tablet, with a card reader and printer if you wish. - **It connects to your POS terminal**: POS, delivery, payments and invoicing. You won’t want to change yours. - **Underway**: We put the menu together, set up your system and train your team. - **No minimum contract period**: You stay because it works for you, not because of a contract. - **We'll ring you**: A 15-minute demo using your menu and your premises. ## The kiosk connects to the rest of the Waitry system Orders placed via the kiosk go through the same platform as your other channels. There are no integrations to maintain and no data stored in two different places. - **KDS**: With the kiosk’s stamp on the ticket - **POS / POS terminal**: Card reader integrated into the totem - **Order at the table**: One price change and it’s on both - **Digital menu**: You only need to edit them once; they’re valid for everything - **Customer loyalty**: Promotions at your level at the till - **In-house marketing**: Published across the entire chain Kiosks - hero - logos - panel - exito - integraciones - pasos - formulario - ahorro - configurador - formatos - saber - mercados - faq - cierre